Update Provided on Delayed Payments for Foster Care Families and Agencies

CHARLESTON, W.Va. – The West Virginia Department of Health and Human Resources (DHHR), Bureau for Social Services provides an update regarding a payment delay affecting foster families and agencies. 

Payments have been made to the following groups:Non-certified kinship  Adoption subsidiesSocially Necessary Services Providers Legal guardianship subsidies Child Placing AgenciesCertified Kinship and Relative CaretakersPayments may have been processed or will be processed early next week:Residential ProvidersIndependent Living and Transitional Living Adult Services DHHR continues to work with agencies and individuals that may have missing information, such as updated W-9 forms, that may be causing a delay in their payment from being processed. Once payments are issued by the State Treasurer’s office, for individuals with direct deposit, it will take 24-48 hours to deposit in accounts depending on the bank.

Affected agencies or individuals with questions may contact DHHR’s Client Services at 1-800-642-8589, or email, Monday through Friday from 9:00 a.m. to 5:00 p.m. Those with emergency needs are encouraged to contact their local DHHR office which will assist as they are able. 

Payments are anticipated to return to their normal schedule next month.